Process Mapping & SOP Development
- The Problem: Internal operational workflows lacked formal documentation, resulting in frequent handoff errors, process gaps, and costly operational rework.
- The Approach: Facilitated targeted collaborative sessions with cross-functional teams to map out workflows from end to end and pinpoint hidden process friction.
- Deliverables: Comprehensive process maps (Visio layout) and newly formalized Standard Operating Procedures (SOPs).
- The Impact: Eliminated workflow redundancies, tightened team handoffs, significantly reduced rework rates, and left the team fundamentally stronger.
